This unit covers personal development, basic networking and marketing, and client services foundations for a career in the sport, fitness, and recreation industry. It is important to be able to address client needs in order to service them better. By analysing current participation patterns, the practitioner will be able to establish, review and evaluate market penetration of existing leisure and recreation services and to provide direction for future marketing to be targeted to specific market segments in order to increase participation levels.
Units of Competency Covered:
- BSBCMN302A: Organise personal work priorities and development
- BSBFLM303A: Contribute to effective workplace relationships
- SRXGCSO04A: Meet client needs and expectations
- SRXGCST03A: Process client complaints
- BSBCMN402A: Develop work priorities
- SRXGCSO06A: Address client needs
- SRXGCST05A: Coordinate client service activities
- SRXINU003A: Analyse participation patterns in specific markets of the leisure and recreation industry
- SRXOGN001A: Conduct projects